Repair Authorization Request
Larrivée's limited lifetime warranty is to the original retail purchaser against all defects in materials and workmanship without limit. Our warranty is non-transferable, meaning non-original owners are not covered by the warranty. To avoid the risks involved in shipping your guitar, as well as shipping fees and wait times, we recommend considering a reputable local repair person for any work known to be non-warranty. Most repairs we receive are due to damage caused by dehydration. Any repairs required due to climate issues, such as dehydration, are not covered under our limited lifetime warranty. Regardless of warranty status, all shipping charges to and from Larrivée are the responsibility of the customer.
If your repair is limited to a hardware issue such as tuner/machine head malfunction, or electronic pickup issue, please go through customer support directly. Do not use the RA Request.
Due to the COVID-19 outbreak, Larrivée is currently not accepting any new RA's at this time. Contact customer service if you need assistance.