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For customer service, E-mail: info@larrivee.com

NOTE: Please be advised that we are no longer offering online warranty registration. In order to register your warranty, you will need to mail in your completed warranty card. This card should be included with your instrument at time of purchase. If you did not receive a warranty card, contact the dealer from whom you purchased your instrument.

 

Every Larrivée instrument is warranted to the original retail purchaser against defects in materials and workmanship, without time limit. Non-original owners have no rights under our policy. To ensure your rights under the warranty, please fill out and return the registration card that came with your guitar.

This warranty specifically excepts wear from normal use, and damage that results from abuse, neglect, accident, or from exposure of the guitar to extreme temperature or humidity conditions. Settling of the finish is considered "normal use" and is not covered by warranty. Setup and Action are not considered a "Warranty Issue" as they are a matter of personal preference.

Unauthorized repairs or alterations may void this warranty. Hardware not manufactured by Larrivée is warranted to the original manufacturer. Shipping charges to and from the authorized repair facility are the responsibility of the customer. Please contact your dealer or the factory for a return. Guitars shipped without a return authorization number with not be accepted and returned freight collect - See our customer service section for more details. This warranty takes the place of any other warranty, expressed or implied. You may have other rights under local law.

Larrivée guitars performs all warranty work in-house at either of its facilities. This is to ensure a professional accurate assessment can be preformed on your instrument. Larrivee Guitars will not reimburse for work done outside of our two facilities.

Remember, the best warranty is a careful owner. We take a lot of pride in building great guitars. If we build a problem into one, we want to take care of it, but we cannot be responsible for problems resulting from mistreatment or carelessness.

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